At KeyPass.shop, we are committed to providing high-quality, guaranteed digital products. Please read our Return and Exchange Policy to understand the conditions specific to digital goods.
Due to the instant nature of our products (activation codes and subscriptions):
Used Products: Any digital product that has been successfully activated or used, partially or fully, cannot be returned or exchanged.
Automated Delivery: Once the code or subscription details have been sent to your email address (the delivery address), the product is considered "delivered," and the limited refund policy takes effect.
Return or exchange requests are accepted only in the following cases:
Product is Non-Functional (Code Invalid): If the code/key you received is invalid or fails to activate upon your first attempt to use it.
Procedure: You must notify us within a maximum period of 48 hours from the time you received the product. Our support team will verify the code's status.
Option 1: We will provide you with an immediate replacement code for the same service.
Option 2: If we are unable to provide a replacement, a full refund of the product's value will be issued.
Received Incorrect Product: If you received a different product than the one you ordered (e.g., receiving a Netflix code instead of YouTube Premium).
Procedure: We will immediately send you the correct product.
To submit a successful return or exchange request, you must provide us with the following:
Order Number.
The Email Address used for the purchase.
Proof of Issue: A clear photo or screenshot showing the error message or activation failure on the relevant platform (e.g., a YouTube screen showing the code is invalid).
Verification: The process of verifying the code status by our support team may take up to 24 business hours.
Issuing the Refund: After the refund is approved, the transfer process back to your card or bank account may take 5 to 10 business days, depending on your bank's procedures.
To request assistance or submit a return, please contact us via our Contact Us page.