Q1: What kind of products do you sell?
A: We sell digital products and services only, including activation codes, access keys, and exclusive subscriptions (like YouTube Premium). We do not ship any physical goods.
Q2: How is my product delivered to me?
A: Delivery is completely automated and electronic. After successful payment, the code or subscription details are sent directly to the email address you provided during checkout.
Q3: How fast is the delivery?
A: Delivery is instant most of the time. The code is usually sent within a few minutes after payment confirmation.
Q4: I haven't received my code yet. What should I do?
A: First, please check your Spam/Junk Mail folder. If you still haven't received our email after one hour from payment, please contact our customer support immediately with your order number.
Q5: Are there any shipping fees?
A: No, there are no shipping or delivery fees whatsoever, as our products are digital and delivered via email.
Q6: What payment methods are available?
A: We accept all major Credit and Debit Cards (Visa, Mastercard, etc.). Payments are processed through secure global gateways like Stripe and Paddle.
Q7: Is my card data secure?
A: Yes, completely secure. We do not store any of your credit card details on our servers. All transactions are handled by encrypted and certified payment processors (SSL).
Q8: Are the codes and subscriptions guaranteed?
A: Yes, all codes and keys we sell are genuine, unused, and guaranteed to work upon delivery.
Q9: Can I get a refund for my purchase?
A: Due to the nature of digital products, we cannot refund or exchange any code that has been activated or used. However, if the code is non-functional upon first activation, you are eligible for an immediate replacement or a full refund within 48 hours of receipt (please refer to our separate Return Policy).
Q10: What should I do if the code is not working?
A: Contact our support team immediately and send a screenshot of the error message displayed when trying to activate the product. We will verify the issue and provide you with a replacement code or a refund within 24 business hours.
If you have any other questions, please do not hesitate to use our "Contact Us" page.